01Who We Are & How to Contact Us
nTakwa Ltd is an AI software company providing an AI-powered social-commerce platform ("Services").
Data Protection Contact ntakwa@ntakwa.com — for all data protection matters under UK GDPR and EU GDPR.
General, Support & Legal info@ntakwa.com
02Data We Collect
- Account data: name, email, password (hashed), profile details.
- Content data: posts, reactions, messages, files you upload.
- Transaction data: gifts, digit, fees, payout history (via payment partners).
- Device & usage: IP address, device/browser type, logs, diagnostics.
- AI interactions: prompts and outputs (to provide and improve features).
- Support contacts: communications with our team.
03Why We Use Your Data
Legal bases under UK GDPR:
- Contract: to create your account, operate the app, process gifts and payouts.
- Legitimate interests: to secure, improve, and personalize the Services; to prevent fraud and abuse.
- Consent: where required (e.g., certain analytics, marketing, or beta features).
- Legal obligation: to comply with KYC/AML, bookkeeping, and regulatory requirements.
04Sharing & Recipients
- Payment processors: e.g., Stripe Connect, Wise (for identity checks, payments, payouts).
- Service providers: hosting, analytics, storage, customer support tools.
- Authorities: when required by law or to protect rights, safety, and integrity.
We do not sell personal data.
05International Transfers
Where data is transferred outside the UK/EEA, we use appropriate safeguards (e.g., adequacy decisions, Standard Contractual Clauses) as required by law.
06Retention
We retain data for as long as needed to provide the Services, resolve disputes, comply with legal obligations, and enforce agreements. Financial records may be kept for statutory periods.
07Your Rights
Under UK GDPR you may have the following rights:
Request a copy of the personal data we hold about you.
Ask us to fix inaccurate or incomplete data.
Request erasure of your personal data where applicable.
Receive your data in a structured, machine-readable format.
Object to processing based on legitimate interests.
Ask us to restrict how we process your data in certain cases.
To exercise rights, email ntakwa@ntakwa.com. You can also lodge a complaint with the UK ICO at ico.org.uk.
08Security
We use technical and organizational measures (encryption in transit, access controls, monitoring). However, no system is completely secure. Please protect your account and report suspected incidents to info@ntakwa.com.
09Children
nTakwa is not directed to children under 13. If you believe a child provided personal data without appropriate consent, contact us at info@ntakwa.com to remove it.
10Cookies & Similar Technologies
We use cookies for login sessions, preferences, and analytics. You can control cookies through your browser settings. Some features may not function properly without essential cookies.
11Changes
We may update this Privacy Policy from time to time. We will notify you of material changes (e.g., in-app notice or email). Continued use after changes means you accept the updated Policy.
12Contact
General, Support & Legal info@ntakwa.com
Postal Address Ntakwa Ltd, 11/5 Groathill Avenue, Edinburgh, EH4 2LL, United Kingdom
Note: nTakwa has not appointed a statutory Data Protection Officer (DPO) as this is not legally required for our activities. Our Data Protection Contact fulfills this role for queries and regulator communication.